Head – Revenue Realisation, Claims & Collections (Pan India)
Servotech Renewable Power System Limited
Job Description
Job Description: Head – Revenue Realisation, Claims & Collections (Pan India)
Role Objective
Own end-to-end cash realisation from executed projects across India. Convert dispatched material and completed milestones into actual money in bank, especially from PSU, Government, and large institutional clients.
This role is not about follow-ups. This role is about closing execution gaps, resolving disputes, and forcing payments.
Key Responsibilities
1. Revenue & Cash Collection Ownership
- Full ownership of collections against:
- EPC / EV / Solar / Power projects
- PSU, State Govt, and large private clients
- Drive actual cash inflow, not invoice numbers.
- Weekly cash recovery forecasting and gap analysis.
2. Invoice Closure & Dispute Resolution
- Resolve issues related to:
- Partial material receipt / short supply
- Material damage at site
- Pending Installation & Commissioning (I&C)
- Test report / inspection / QA documentation
- Client migration to PSU or Govt departments
- Convert disputed invoices into admitted claims and then payments.
- Coordinate aggressively with:
- Projects
- SCM
- QA/QC
- Finance
- Site teams
3. PSU & Government Client Management
- Manage payment cycles, file movements, and approvals within:
- Central PSU
- State utilities
- Govt departments
- Handle:
- RA bills
- Milestone billing
- Final bills and retention release
- Strategically escalate issues without damaging long-term relationships.
4. Claims, Recovery & Legal Coordination
- Maintain and drive:
- Claims register
- LD disputes
- Short-supply and damage claims
- Decide recovery strategy:
- Negotiation
- Adjustment
- Escalation
- Legal / arbitration (in coordination with legal team)
5. Team Building & Pan-India Structure
- Build and manage a pan-India collections & closure team, including:
- Zonal recovery leads
- Site-level coordinators
- Documentation controllers
- Define KPIs linked to cash recovery, not effort.
- Eliminate dependency on individuals and informal processes.
6. Governance, Controls & Reporting
- Establish Order-to-Cash (O2C) discipline:
- No dispatch without billing readiness
- No billing without closure checklist
- Create and maintain:
- Aging-based recovery dashboards
- Site-wise blockage tracker
- Weekly CEO/CFO recovery MIS
- Enforce accountability across departments.
Authority & Reporting
- Reports directly to MD / CFO
- Authorized to:
- Escalate project and site issues
- Interact directly with clients and PSU officials
- Block dispatch for unresolved legacy dues (as per policy)
- Negotiate claim settlements within approved limits
Candidate Profile (Non-Negotiable) Experience
-
10–15+ years in:
- Revenue realisation / claims / collections
- EPC / Power / Solar / Infra / EV projects
- Proven experience handling:
- PSU & Government clients
- Large, complex project billing
- Exposure to ₹500 Cr+ project portfolio preferred.
Skills & Mindset
- Extremely strong in:
- Invoice closure
- Dispute handling
- Cross-functional pressure management
- Comfortable with conflict and escalation.
- Data-driven, process-oriented, and execution-focused.
- Zero tolerance for casualness and excuses.
