Apply for Job Description – Manager, Partner Success (CRR Lead) - Servotech Renewable Power System Limited

Job Description – Manager, Partner Success (CRR Lead)

Servotech Renewable Power System Limited
1 Position
8.0-10.0 Years

Job Description

 
Job Description – Manager, Partner Success (CRR Lead) 

Role Purpose To manage and grow revenue from existing channel partners by ensuring consistent engagement, repeat order generation, and strong partner relationships post onboarding. This role is responsible for partner retention, repeat business, and revenue continuity, not new distributor acquisition.   

Reporting Structure Reports to: Director – Channel Sales

Works closely with: - NBD Team (handover stage) - Sales Operations / Backend Team - Accounts & Logistics - Zonal Sales Team 

Role Scope ·       

  • Take ownership of partners after first billing 
  • Manage partner lifecycle from activation → growth → retention ·       
  • Ensure partners generate monthly business consistently ·       
  • Act as primary point of contact for partner operations and follow-ups   

Key Responsibilities 

1. Partner Relationship Management ·       
  1. Build and maintain strong relationships with assigned partners ·       
  2. Understand partner business, potential, and challenges ·       
  3. Maintain structured engagement rhythm   
2. Revenue & Order Generation ·       
  1. Drive monthly repeat orders from assigned partners ·       
  2. Identify upsell / cross-sell opportunities ·       
  3. Ensure consistent billing from each active partner   

3. Partner Engagement Discipline ·       
  1. Minimum 2 follow-ups per partner per week ·      
  2.  Maintain structured communication and follow-up tracking ·      
  3. Ensure no partner is inactive without visibility   

4. Order Coordination ·       
  1. Coordinate internally with: Operations  | Accounts  | Dispatch ·       
  2. Ensure smooth execution of orders ·       
  3. Keep partner informed at all stages   

5. CRM & Reporting ·       
  1. Maintain complete and accurate data in Zoho CRM ·       
  2. Track: Calls | Orders | Follow-ups | Revenue per partner   

6. Risk Identification & Recovery ·       
  1. Identify dormant or declining partners early ·       
  2. Take corrective actions to reactivate partners ·      
  3. Escalate risks proactively   

Partner Capacity ·       
  1. Maximum 50 partners per CRR executive ·       
  2. Portfolio-based management approach   

Key Result Areas (KRA) 
  1. Monthly repeat revenue generation 
  2. Partner activation and retention 
  3. Order conversion efficiency 
  4. Partner satisfaction and engagement 
  5. CRM discipline and reporting accuracy   

Key Performance Indicators (KPI) 
  1. Revenue KPIs · Monthly repeat billing per partner ·| Total portfolio revenue (monthly) ·| % of partners generating monthly revenue   
  2. Activity KPIs ·   Minimum 2 calls per partner per week | Follow-up completion rate  | Order conversion ratio  
  3. Portfolio KPIs · Active partners (%) |  Dormant partners (%) | Partner retention rate   
  4. Operational KPIs · Zero escalation due to CRR lapse ·| Order coordination efficiency | Response time to partner queries   

Performance Expectations ·       
  1. Every assigned partner should generate monthly business ·       
  2. Lack of follow-ups is considered a performance gap ·       
  3. CRM discipline is mandatory and non-negotiable 

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CTC (in ₹ PA) e.g. 550000
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