Assistant Manager / Deputy Manager – After Sales Service (LFP / Lithium Batteries)
Servotech Renewable Power System Limited
Job Description
Assistant Manager / Deputy Manager – After Sales Service (LFP / Lithium Batteries)
Department: After Sales Service Location: Rohini- Delhi/Kundli-Sonipat Industry: Renewable Energy / Energy Storage / Lithium Battery Systems Reporting To: Service Head
Role Objective
The role is responsible for managing after-sales service operations for LFP and Lithium battery products, ensuring efficient installation support, troubleshooting, warranty management, and customer satisfaction. The incumbent will work closely with service engineers, R&D, quality, and sales teams to ensure timely resolution of technical issues and seamless post-sales support.
Key Responsibilities
1. After-Sales Service Management
- Manage end-to-end after-sales service operations for LFP and Lithium battery systems.
- Handle customer complaints, troubleshooting, and technical escalations.
- Ensure timely resolution of service tickets and warranty claims.
- Monitor service performance metrics and improve service response time.
2. Technical Support & Troubleshooting
- Provide technical support for battery systems, BMS, and related components.
- Diagnose issues related to battery performance, charging systems, and integration with inverters/EV chargers/energy storage systems.
- Support field teams in resolving installation and operational issues.
3. Service Team Coordination
- Manage and coordinate with field service engineers and service partners.
- Ensure proper service documentation and reporting.
- Conduct technical training for service engineers and channel partners.
4. Warranty & Service Documentation
- Handle warranty claims, replacements, and service records.
- Maintain service reports, RCA (Root Cause Analysis), and corrective action plans.
- Work closely with quality and production teams for product improvement feedback.
5. Customer Relationship Management
- Maintain strong relationships with key customers, distributors, and EPC partners.
- Ensure high levels of customer satisfaction and service quality.
- Support sales teams in technical discussions during pre-sales and post-sales stages.
6. Process Improvement
- Develop and implement service SOPs and best practices.
- Analyze recurring issues and recommend product improvements.
- Support digital service platforms such as CRM/Service ticketing systems.
Key Performance Indicators (KPIs)
- Service response time and closure rate
- Customer satisfaction score (CSAT)
- Warranty claim resolution time
- First-time fix rate
- Reduction in repeat service calls
- Service cost optimization
Required Qualifications
- B.Tech / Diploma in Electrical / Electronics / Mechanical Engineering
- Certifications or exposure to Battery Management Systems (BMS), Energy Storage Systems, or EV batteries preferred.
Experience Required
- 8–10 years of experience in after-sales service / technical support.
- Experience in Lithium-ion batteries, LFP batteries, energy storage systems, EV chargers, solar systems, or power electronics.
- Experience in handling field service teams and customer escalations.
Preferred Industry Background Energy Storage Systems | EV Charging Infrastructure | Solar & Renewable Energy | Lithium Battery Manufacturing | Power Electronics / Inverter Industry
