RSM - Service
Servotech Renewable Power System Limited
Job Description
We are looking for an experienced Service Manager to lead our Pan-India service and after-sales operations across Solar, EV Charging, and Renewable Energy solutions.
Position: Service Manager
Location: Rohini, Delhi | Pan India
Department: Service & After-Sales
Experience: 8–12+ Years
Industry: Solar / EV / Renewable Energy / Power / Electrical
Preference: Immediate Joiners or 15 days max.
Location: Rohini, Delhi | Pan India
Department: Service & After-Sales
Experience: 8–12+ Years
Industry: Solar / EV / Renewable Energy / Power / Electrical
Preference: Immediate Joiners or 15 days max.
About the Role
The Service Manager will be responsible for managing and strengthening our Pan-India service operations, ensuring timely resolution of customer complaints, effective field support, and high service quality.
Key Responsibilities:
- Lead Pan-India service and field operations.
- Manage installation, commissioning, troubleshooting, and breakdown services.
- Handle customer escalations and ensure timely complaint resolution.
- Coordinate with service engineers, customers, vendors, and internal teams.
- Drive AMC, preventive maintenance, and after-sales service activities.
- Monitor service TAT, team performance, and customer satisfaction.
- Develop and implement service processes and improve operational efficiency.
