Escalation Specialist
Servotech Renewable Power System Limited
Job Description
Position:
Escalation Specialist
Department:
Service & TRC
Location:
Rohini, Delhi
Experience Required:
3–7 Years
Open Positions:
1
Gender Preference:
Male
Key Hiring Requirements
Excellent verbal communication skills in
Hindi & English
Soft-spoken with strong interpersonal and customer relationship management skills
Ability to handle high-pressure customer situations with professionalism and empathy
Mandatory Experience
Solar or EV Industry experience (Mandatory)
Customer Service & After-Sales Service
Escalation Management
Complaint Resolution
Replacement Management
Settlement & Closure of Customer Cases
Customer Handling & Relationship Management
Sales Team Coordination
Dealer & Distributor Management
Project Coordination & Handling
Technical Requirements
Good technical understanding of Solar/EV products and services
Ability to understand technical issues and coordinate with internal teams for timely resolution
Hands-on field service experience will be an added advantage
Preferred Candidate
Candidates from Solar or EV organizations with a strong service background and proven experience inhandling customer escalations, dealer networks, and technical service operations.
Escalation Specialist
Department:
Service & TRC
Location:
Rohini, Delhi
Experience Required:
3–7 Years
Open Positions:
1
Gender Preference:
Male
Key Hiring Requirements
Excellent verbal communication skills in
Hindi & English
Soft-spoken with strong interpersonal and customer relationship management skills
Ability to handle high-pressure customer situations with professionalism and empathy
Mandatory Experience
Solar or EV Industry experience (Mandatory)
Customer Service & After-Sales Service
Escalation Management
Complaint Resolution
Replacement Management
Settlement & Closure of Customer Cases
Customer Handling & Relationship Management
Sales Team Coordination
Dealer & Distributor Management
Project Coordination & Handling
Technical Requirements
Good technical understanding of Solar/EV products and services
Ability to understand technical issues and coordinate with internal teams for timely resolution
Hands-on field service experience will be an added advantage
Preferred Candidate
Candidates from Solar or EV organizations with a strong service background and proven experience inhandling customer escalations, dealer networks, and technical service operations.
